Frontline Perspectives

Most marketers know that having a database is important to their organization’s marketing efforts. But creating one, maintaining it and using it effectively are much easier said than done. To ensure you’re getting the most sales from your lead generation efforts, here are seven tactical things every marketer should do right now with their marketing database…followed by one piece of advice on strategy. Read more »

The new rules of social media series.

While on vacation this past week, I had the chance to finish Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and more) that Engage Customers and Ignite Your Business. As a long-time fan of Anne Handley of Marketing Profs, I was looking forward to hearing what she had to say about  maximizing your online presence. Read more »

The Rolling Stones sang this well.  Life is full of unfulfilled dreams, wants and needs. And many of us get pretty darn crabby about it. For the sales and marketing teams:  “If we only had the resources to develop the website more, or the money to develop an SEM campaign, or hire five new sales people to develop the new verticals we’ve danced around.  And then there’s the video and green room that could take our video platform to a whole new planet.  We could be so much better, only if we hand X, Y, Z…” Read more »

This question generally strikes fear (or anguish) into most of the marketers I talk with…because they don’t know what the competition has been doing. They know who the competition is, and once a year they might look at the list to think about market share as they prepare for a management meeting.  But regularly assessing what the competition is doing isn’t on the marketing radar at all. Read more »

Over the past two years, I’ve had more and more marketing managers ask me about ways to improve communication with their employees. This focus on internal engagement tactics is an important marketing element in a down economy. (Keep valued employees focused and feeling valued at a time when uncertainty abounds.) But as the economy rebounds, these efforts will become even more important in employee retention, recruiting and training efforts. Read more »

Most of us wouldn’t be working here, at a business-to-business creative agency, if it weren’t for school art programs, extra-curricular art programs, art festivals, art movements and, last but not least, the money to fund those programs. In recent years, the arts have had some series cuts in funding, especially where it is needed most: in schools. Read more »

We’re in the process of hiring right now, which means I’m spending a fair amount of time reviewing resumes. I’m continually amazed that the majority of people don’t include a cover letter with their resume. And those who do include one have serious grammar, spelling and clarity issues. What this means is that the majority (and I mean more than 75%) of these people have either made very little, or a terrible, first impression. And because of that, they’re not going to get to the interview stage. Read more »

A lot of marketing time and money is spent generating leads. And these leads often go directly to the sales team for follow up. If the leads don’t immediately turn into sales, the complaints start flying. Marketing generally complains that the sales team doesn’t follow up quickly and effectively, and sales generally complains that the leads aren’t worth the effort. And management is left to wonder why this is so difficult to resolve. Read more »

You know why twitter can be useful to your business. You understand the basics of how to use it. Now how do you really develop a following? Read more »

I think every marketing person needs this written on a T-shirt to remind them what their customers are really thinking. Read more »