Frontline Perspectives

Most marketers know that having a database is important to their organization’s marketing efforts. But creating one, maintaining it and using it effectively are much easier said than done. To ensure you’re getting the most sales from your lead generation efforts, here are seven tactical things every marketer should do right now with their marketing database…followed by one piece of advice on strategy. Read more »

On March 30, 2001, Salesforce.com, the leading cloud-based sales and CRM solution, announced it would acquire Radian6, a popular social media monitoring service.  “What’s this mean to me,” you might say. We’ll tell you. But first a little refresher. Read more »

The Rolling Stones sang this well.  Life is full of unfulfilled dreams, wants and needs. And many of us get pretty darn crabby about it. For the sales and marketing teams:  “If we only had the resources to develop the website more, or the money to develop an SEM campaign, or hire five new sales people to develop the new verticals we’ve danced around.  And then there’s the video and green room that could take our video platform to a whole new planet.  We could be so much better, only if we hand X, Y, Z…” Read more »

Your company probably spends a lot of time and money finding qualified leads. These are the folks who have raised their hands and shown interest in your business in response to your marketing efforts. Sounds good, right? So why is your sales force complaining about them? Read more »

YouTube is the second-largest search engine in the world and the fourth-most visited site online according to Earnest Agency. Video is revolutionizing marketing and changing the way prospects get information — including in B2B markets. Read more »

A lot of marketing time and money is spent generating leads. And these leads often go directly to the sales team for follow up. If the leads don’t immediately turn into sales, the complaints start flying. Marketing generally complains that the sales team doesn’t follow up quickly and effectively, and sales generally complains that the leads aren’t worth the effort. And management is left to wonder why this is so difficult to resolve. Read more »

As global sales continue to rise for most of our clients, the need to translate (and localize) has become increasingly important. It seems like a daunting and expensive venture. As with most marketing efforts, walking before you run will help you make the right decisions and keep information about your company’s solutions from getting lost in translation.

First, what do your international customers look like? It is not uncommon to find that the size of the company, the titles and functional responsibilities of decision maker(s), and the buying cycles are different from your customers in the U.S. You can’t effectively target new business without understanding who’s buying.

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Never stop asking "why?"

I think of this when I talk to marketing teams that are going to the same trade shows year after year and coming back with 40 leads, or placing print ads in the same publications that generate 0 leads, or using brochures that are five years old, or haven’t put new content on their Web sites in over a year….. Why? Why are you doing these things again and again when they obviously don’t produce tangible results? Read more »

No lead follow-up will break your sales cycle.

When new clients come to us, I am always amazed at how little thought has been given to lead fulfillment and follow-up in a lead generation campaign. I can get a detailed list of what has been done in marketing, but I rarely get a database that provides insight into what produced orders, and the status of the other leads.

This is a huge misstep. Every marketing campaign should have a metric to measure responses, and every lead should be entered into a database that then scores, qualifies and fulfills the lead request. Along with this, you need to have mapped your buying cycle so you understand what needs to happen next to nurture this prospect further down your buying cycle. Read more »

Winning moves for 2010.

Based on everything I’ve read and the discussions I’ve had with our clients, it’s going to be another difficult year. Some of us will see sales decreases, some of us will drag along the bottom, and a few lucky ones will start to see our bottom lines change from red to black.

2009 was a year filled with frustration, and for many, fear. The companies that proactively analyzed where to make changes (and invariably cuts) are in a much better position than the ones that chose a wait-and-see approach.  None of those were easy decisions, but making them also provided clarity as to the true strengths and weaknesses of an organization.

Many marketing budgets were cut deeply  for 2009. For 2010 we are seeing a mix of holding to the 2009 budget, 5% decreases and 15-20% increases.  The question I am most asked now is…where do we spend the marketing dollars this year? What will make the biggest impact? Read more »